{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Episode 307: Why We Removed Chat (and What It Means for Your Studio)","description":"What We Cover In This Episode:   Why the chat feature was removed from the FitDegree app, and how it strayed from the original goal we had for it [3:12]   The timeline and impact of the chat feature's removal, including details on what will and won't be affected by the change [11:26]   How studios can find alternatives for client communication now that the in-app chat is being removed [13:20]   The best platforms for internal communication, and why they are better than in-app chat for staff [14:41]   How to communicate this change to your members to keep the transition professional and positive [16:25]   The way to address complaints from clients who are unhappy about losing the chat feature [17:14]   &amp;nbsp; Quotes:&amp;nbsp; \u201cThe client-facing app is good enough for where it needs to be, and we've got to get back to where we started, of solving studio owner problems and focusing on that.\u201d [Nick, 6:58] \u201cI would rather spend those months building out something like a sub-management tool that is actually solving a problem instead of trying to force this novelty feature to work.\u201d [Nick, 10:55] \u201cAnnouncements and text messages is where you should have been before the chat, and that is where we are suggesting you go back to after the chat [removal].\u201d [Nick, 14:33] \u201cThis is a decision that we felt like we had to make to be a better software platform and for our studios to be better business owners.\u201d [21:38] &amp;nbsp; LINKS:&amp;nbsp; Learn More About All of Our Partners (including LoopSpark &amp;amp; LenzVU) &amp;amp; Get Exclusive Offers Visit the fitDEGREE Knowledge Base Send Megan Your Playlist or Discuss the Podcast Here!&amp;nbsp; fitDEGREE\u2019s Business Portal https:\/\/calendly.com\/fitdegree-support&amp;nbsp; support@fitDEGREE.com https:\/\/www.instagram.com\/fitdegree\/ \u200b\u200bhttps:\/\/www.instagram.com\/fitspot_guru\/&amp;nbsp; https:\/\/www.fitdegree.com\/blog&amp;nbsp; https:\/\/www.youtube.com\/channel\/UChJ5rK6zWPXjbxtUQx3ys9Q https:\/\/www.tiktok.com\/@megan_fitdegree &amp;nbsp; &amp;nbsp; ","author_name":"fitSpot Guru","author_url":"http:\/\/fitdegree.libsyn.com\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/38105400\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/38105400"}