{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Responding to Negative Reviews \u2013 A Step by Step Guide for Small Business Owners","description":"Got a negative review? Don\u2019t panic! In this video, Responding to Negative Reviews \u2013 A Step-by-Step Guide for Small Business Owners, I\u2019ll walk you through exactly how to handle criticism online without damaging your reputation. You\u2019ll learn: \u2705 Why responding to reviews matters for your business \u2705 The do\u2019s and don\u2019ts of replying to unhappy customers \u2705 A proven step-by-step process to turn negative feedback into a positive experience \u2705 Tips for protecting your brand and building customer trust Whether you run a small local business or an online shop, the way you respond to reviews can make or break your reputation. Done right, you can even transform unhappy customers into loyal fans. \ud83d\udccc WATCH THIS VIDEO: &quot;Do NOT Post these Things on Social Media: https:\/\/www.youtube.com\/watch?v=NWndPhBRBEw \ud83d\udc49 Don\u2019t forget to like, subscribe, and hit the bell so you don\u2019t miss more small business marketing tips. FREE Small Business Marketing Resources: https:\/\/www.foxsocialmedia.com\/resources-for-free #SmallBusiness #CustomerReviews #OnlineReputation #MarketingTips ","author_name":"Simple Marketing Academy - by Fox Social Media","author_url":"https:\/\/www.foxsocialmedia.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/38016195\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/38016195"}