{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"The 3 C\u2019s Every Service Technician Must Master (Confidence, Competence & Control)","description":"What makes a great service technician? It\u2019s not just tools or technical knowledge\u2014it\u2019s mastering the 3 C\u2019s: Confidence, Competence, and Control. In this episode of Windshield Time, Chris Elmore and James \u201cJ Dub\u201d Walker dive deep into how HVAC, plumbing, and electrical technicians can build the skills and mindset that customers trust. Here\u2019s what you\u2019ll learn in this episode: -Why confidence is contagious and how it builds customer trust -The difference between knowledge, competence, and wisdom in the trades -Why practice and repetition are the keys to mastery -Balancing efficiency, effectiveness, and technology in troubleshooting -How mentorship accelerates growth for young technicians If you\u2019ve ever struggled with imposter syndrome, or wondered how to bridge the gap between knowledge and true competence, this episode will give you the tools to lead every service call with authority. \ud83d\udce5 Download the FREE Objection Handling Playbook \u2014 loaded with scripts and strategies to help techs close more calls: https:\/\/www.servextra.com\/objection-handling-playbook-download\/ FOLLOW + REVIEW Enjoyed this episode? Follow us and leave us a review. Then share it with a teammate who needs to hear it. ","author_name":"Windshield Time","author_url":"https:\/\/www.servextra.com\/","html":"