{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Turning Customer Conversations Into Business Value With Voice AI","description":"Missed calls lead to customer frustration and lost revenue. Voice AI changes this. With voice AI, these missed opportunities can be transformed  into meaningful conversations that build loyalty and drive growth. On the latest The Modern Customer Podcast, I had a conversation with @Carson Hostetter, EVP & GM of AI + CX at @RingCentral, about how companies are using voice AI to: \u2705 Replace outdated IVR menus with human-like dialogue \u2705 Protect revenue by ensuring no call is missed \u2705 Turn conversations into proactive customer service and business growth   Carson knows the stakes. As RingCentral\u2019s former CRO, he helped grow ARR from $1.4B to $2.4B and scaled its enterprise business from $5M to $500M. Now, he\u2019s applying that same growth mindset to AI. \ud83d\udc49 Listen to the full episode and discover how companies are already turning calls into ROI with voice AI. This episode of The Modern Customer Podcast is sponsored by RingCentral. \ud83d\udccc Learn more about RingCentral's AI Receptionist \u2192 https:\/\/www.ringcentral.com\/air?BMID=CMRCXINMBM2025 See how they\u2019re doing it in these customer success stories \u2192 https:\/\/www.ringcentral.com\/whyringcentral\/casestudies.html?BMID=CMRCXINMBM2025 Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today\u2019s Customer. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here.  ","author_name":"The Modern Customer Podcast","author_url":"https:\/\/www.blakemichellemorgan.com\/the-modern-customer-podcast\/","html":"