{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Reimagining Senior Living Through People-First Leadership with Kristin Ferge &amp; Gia Mattioli-Tolfa","description":"What happens when \u201cEnjoy Life\u201d isn\u2019t just a tagline, but the heartbeat of an entire senior living culture? Shawn and Sarah sit down with Kristin Ferge and Gia Mattioli-Tolfa of Capri Communities to explore how compassion, culture, and creativity are transforming the senior living experience. \ud83d\udca1 From empathy-fueled hiring and thoughtful onboarding to surprise moments of gratitude, Kristin and Gia share how Capri puts people first, residents and staff alike. You\u2019ll hear about their \u201cFour for Five\u201d schedule that\u2019s rewriting the rules of retention, how a stack of CARES cards is powering culture from the ground up, and why a t-shirt at a symposium can symbolize something much bigger. \u2764\ufe0f Whether you're leading people, navigating change, or just love stories that celebrate connection, this one\u2019s packed with meaningful moments, unexpected insights, and a whole lot of heart. &amp;nbsp; Additional Resources: Connect with Kristin on LinkedIn Connect with Gia on LinkedIn  Follow Capri Communities on LinkedIn Learn more about Capri Communities Connect with Shawn on LinkedIn Connect with Sarah on LinkedIn Learn more about humanworks8  Follow PeopleForward Network on LinkedIn Learn more about  PeopleForward Network &amp;nbsp; Key Takeaways:  Empathy and adaptability are essential traits in people-first roles. Strong onboarding ties company values to everyday actions. Consistent recognition, big and small, fuels engagement. Flexible scheduling and financial wellness tools boost retention. Small, intentional moments build lasting culture.   ","author_name":"humanscape","author_url":"http:\/\/sites.libsyn.com\/518983","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/37801825\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/37801825"}