{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"The True Customer Experience: Cocktails at the Tangiers- Nick Ippolito Interview","description":"After releasing the article, &quot;The Elephant In The Room: Casino Security,&quot; Nick Ippolito, Player Development Mentor AKA &quot;The Host Whisperer,&quot; &amp;nbsp;joins URComped CEO, Craig Shacklett in a deep discussion about customer service. The conversation covers Ippolito's experience at Soboba Casino, issues around casino security, the role of non-gaming employees in player development, the significance of understanding player experiences, and more. Read the article here:  https:\/\/www.linkedin.com\/pulse\/elephant-room-casino-security-nick-ippolito-bg4nc\/ Topics Discussed: - Ippolito's time at Soboba Casino - Casino security issues - Non-gaming employees and player development - How casinos evaluate and fix security issues - Understanding the player experience - Importance of feedback and acting on it Learn more:  https:\/\/trio360.vip\/the-true-customer-experience-cocktails-at-the-tangiers-nick-ippolito-interview\/ ","author_name":"The Casino Business Podcast","author_url":"https:\/\/trio360.vip\/casino-marketing-university\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/37509645\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/37509645"}