{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Tech Myths Blocking Digital Collaboration","description":" From cloud confusion to AI overload, tech myths can hold teams back from working smarter, faster and more securely. This episode of the Forward Thinking Podcast features FCCS VP of Marketing and Communications Stephanie Barton and Egnyte Banking and Credit Practice Lead Charlotte Li. Together they dive into the world of digital transformation and unpack some of the most common \u2013 and costly \u2013 misconceptions. Whether you\u2019re leading a team or just trying to keep up with the myriad of changing tools, this conversation conquers the myths and offers the facts you need to make clear and confident technology decisions for your organization.    Episode Insights Include:   The myth of digital collaboration Collaboration myth #1 \u2013 Collaboration means email and video communication.  Collaboration is at the heart of every business.  Effective collaboration extends beyond verbal and written communications.  Digital collaboration can be divided into four areas \u2013 communication, content, workflows, and governance.  Smarter collaboration tools can enhance secure realtime workflow.  Simplifying the tech stack may be the answer to smarter collaboration.    Collaboration to enhance the customer experience Collaboration myth #2 \u2013 The customer experience is a job for the support team.   Today\u2019s end-to-end customer experience looks vastly different from that of the past.  Relationships matter, but the customer experience starts before someone picks up the phone.  What is the customer's first introduction to your brand?  The customer experience is really a series of micro-experiences that are shaping the customer\u2019s perception of your company.  Back office teams affects the customer experience more than they realize.    Handling unstructured data, cybersecurity, and the cloud  Collaboration myth #3 \u2013 We don\u2019t have unstructured data problems.  Unstructured data refers to any data that doesn\u2019t live in a database.  Unmet regulatory requirements and security vulnerabilities are at risk with unstructured data.  Collaboration myth #4 \u2013 Cybersecurity is the IT department\u2019s problem.  Human behavior is the biggest vulnerability to an organization, so every human needs to play a role in increasing security.  Collaboration myth #5 \u2013 The cloud isn\u2019t secure.  It\u2019s not the location of your data that defines security, it\u2019s the controls around it.  There are clear benefits to utilizing the cloud verses on-prem.  Cloud data storage increases visibility and oversight.    The role of AI in your organization  AI can\u2019t do everything, but it can do a lot of good in a credit or loan workplace.  Look at low-risk, high-impact areas first, most likely found in the back office.  Employee engagement can be increased by delegating to AI.  AI is not meant to replace humans, and should not be used to make final lending decisions.  AI will not be able to replace personal networking and relationship building.  Start with tools that you already have and grow from there.  Integration and consolidation are far more critical than the overloaded tech stack.    This podcast is powered by FCCS.   Resources   Connect with Charlotte Li \u2014 Charlotte Li   Get in touch   info@fccsconsulting.com   \u201cCollaboration is at the heart of every business.\u201d \u2014 Charlotte Li   \u201cCommunication is just one slice of collaboration.\u201d \u2014 Charlotte Li   \u201cSmarter collaboration is all about making information flow securely and in real time.\u201d \u2014 Charlotte Li   \u201cThe customer experience is really a series of micro-experiences that are shaping the customer\u2019s perception of your company.\u201d \u2014 Charlotte Li ","author_name":"The Forward Thinking Podcast, Powered by FCCS","author_url":"https:\/\/www.fccsconsulting.com\/podcast","html":"