{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Tracey Donels - Service Departments: A Masterclass in Excellence","description":" In this Roofing Road Trips\u00ae episode, Heidi J. Ellsworth is joined by Tracey Donels of Service First Solutions who shares a no-nonsense look at what it really takes to build a high-performing commercial service department. From the importance of internal operations to the value of daily practice over one-time training, Tracey outlines how exceptional service is more about communication than roofing. He also offers tactical advice on how to scale preventative maintenance programs that customers need. With lessons pulled straight from the jobsite and the office, this episode is a masterclass in operational excellence.  RCS&amp;nbsp;   &amp;nbsp;   Learn more at RoofersCoffeeShop.com!&amp;nbsp;https:\/\/www.rooferscoffeeshop.com\/&amp;nbsp;&amp;nbsp;   Are you a contractor looking for resources? Become an R-Club Member today! https:\/\/www.rooferscoffeeshop.com\/rcs-club-sign-up&amp;nbsp;&amp;nbsp;   Sign up for the Week in Roofing!&amp;nbsp;   https:\/\/www.rooferscoffeeshop.com\/sign-up&amp;nbsp;&amp;nbsp; &amp;nbsp;   Follow Us!&amp;nbsp;&amp;nbsp;   https:\/\/www.facebook.com\/rooferscoffeeshop\/&amp;nbsp;&amp;nbsp;   https:\/\/www.linkedin.com\/company\/rooferscoffeeshop-com&amp;nbsp;&amp;nbsp;   https:\/\/x.com\/RoofCoffeeShop&amp;nbsp;&amp;nbsp;   https:\/\/www.instagram.com\/rooferscoffeeshop\/&amp;nbsp;&amp;nbsp;   https:\/\/www.youtube.com\/channel\/UCAQTC5U3FL9M-_wcRiEEyvw&amp;nbsp;&amp;nbsp;   https:\/\/www.pinterest.com\/rcscom\/&amp;nbsp;&amp;nbsp;   https:\/\/www.tiktok.com\/@rooferscoffeeshop&amp;nbsp;&amp;nbsp;   https:\/\/www.rooferscoffeeshop.com\/rss&amp;nbsp;&amp;nbsp;   &amp;nbsp;   #ServiceFirstSolutions #RoofersCoffeeShop #MetalCoffeeShop #AskARoofer #CoatingsCoffeeShop #RoofingProfessionals #RoofingContractors #RoofingIndustry&amp;nbsp;  ","author_name":"RoofersCoffeeShop","author_url":"https:\/\/www.rooferscoffeeshop.com\/podcasts","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/37168265\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/190084275"}