{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"How Great Leaders Rebuild Broken Trust","description":"In this episode of The Talent Tango, Amir sits down with Ashley Utz, Chief People Officer at Happy Money, to explore the complex task of rebuilding trust within organizations\u2014especially during periods of change like layoffs, restructuring, or leadership transitions. Ashley offers a nuanced perspective on the differences between personal and organizational trust, shares frameworks like Covey\u2019s \u201cSpeed of Trust\u201d model, and emphasizes the critical role of middle managers in trust-building. With timely insights and practical strategies, this conversation is a must-listen for HR and talent leaders navigating today\u2019s uncertain workplace climate.   \ud83e\udde0 Key Takeaways Trust Starts at a Deficit Assume employees are coming in with skepticism due to societal and institutional breakdowns in trust. This sets the foundation for how HR and leadership must engage. Define the Type of Trust You\u2019re Building Organizational trust differs from personal trust. It\u2019s less about emotional intimacy and more about clarity, consistency, and respect. Two-Part Trust Model: Character + Competence Drawing from Stephen Covey\u2019s "Speed of Trust" model\u2014great leaders are both good people and good at their jobs. You need integrity and execution in equal measure. Layoffs Are Trust Landmines When handling layoffs or restructures, transparency around the "why", dignity in treatment, and careful follow-through on promises are essential. People Trust People\u2014Not Institutions Managers are frontline trust builders. Equip them to communicate with care and personalize messages to their teams. \u23f1\ufe0f Timestamped Highlights 00:00 \u2013 Intro to Ashley Utz and Happy Money\u2019s mission in financial wellness 01:53 \u2013 Trust in institutions is at historic lows; how that affects workplace dynamics 03:30 \u2013 The paradox of radical transparency and why "oversharing" can backfire 04:37 \u2013 Personal vs. organizational trust: clarity, consistency, and fairness vs. emotional loyalty 08:28 \u2013 Covey\u2019s Trust Model: character + competence 11:10 \u2013 Trust is built top-down, bottom-up, and especially in the middle 14:09 \u2013 How to communicate during layoffs and restructuring with empathy and clarity 17:11 \u2013 Managers\u2019 role in contextualizing top-down messaging and building daily trust 20:11 \u2013 Final takeaway: "Trust is quiet... earned in the little things, lost in the gaps, and rebuilt through action" \ud83d\udcac Quote  \u201cTrust is quiet. It\u2019s earned in the little things, lost in the gaps, and rebuilt through action. It\u2019s not about being perfect\u2014but about being worthy.\u201d ","author_name":"The Talent Tango","author_url":"http:\/\/www.elevano.com","html":"