{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"373: What Your Clients (Really) Want","description":"You may be friendly, responsive, and great in consults. But that doesn\u2019t mean you\u2019re creating a seamless client experience that builds trust and encourages referrals. In this episode of Be a Better Lawyer, I\u2019m walking you through common glitches in a client\u2019s experience and how to solve for them. I\u2019m also breaking down the costly mistakes lawyers make that unintentionally erode client trust, and how you can upgrade your internal systems to counteract these issues in your firm. Giving clients what they really want \u2013 a seamless experience \u2013 isn\u2019t about doing more, but about getting more intentional with what you\u2019re already doing. What you\u2019ll learn in this episode of Be a Better Lawyer: &amp;nbsp;\u2705 What most lawyers misunderstand about their clients\u2019 experience &amp;nbsp;\u2705 The hidden cost of disorganized systems (to you and your firm) &amp;nbsp;\u2705 How to start improving client experience in one hour or less this week &amp;nbsp;\u2705 The ROI of dialing this in \u2014 from more referrals to fewer fires When you pay attention to your clients\u2019 experience, everything in your practice gets easier \u2014 for you, your team, and your clients. \ud83c\udfa7 Listen now to start making simple upgrades that create big results. &amp;nbsp;   WORK WITH DINA Dina helps lawyers like you take control of your practice, find fulfillment and create a life you love. Work with her to start implementing what you're learning in this podcast. There are two ways to work with her: 1) In her signature program Time Peace for Lawyers\u2122 where you'll focus on taking control of your time, and 2) In private one-on-one coaching where you'll focus on growing your practice with ease. Learn more about both at https:\/\/dinacataldo.com &amp;nbsp;  RESOURCES  Download the Guide&amp;nbsp;\u201c3 Sneaky Problems Stealing Your Time and Productivity (and How to Fix Them Now)\u201d   Show notes    &amp;nbsp; &amp;nbsp; CONNECT WITH DINA On Instagram&amp;nbsp;@dina.cataldo On&amp;nbsp;LinkedIn &amp;nbsp; LEAVE A REVIEW If you enjoyed this podcast, please consider&amp;nbsp;leaving a review on Apple Podcasts. It takes less than 90 seconds, and it really helps spread the word about Be a Better Lawyer. Or simply text a friend about the podcast to let them know how it's helped you. Let's change the world one lawyer at a time.  &amp;nbsp; &amp;nbsp; ","author_name":"Be a Better Lawyer with Dina Cataldo","author_url":"https:\/\/www.dinacataldo.com\/podcast","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/37142695\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/190016185"}