{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Ethical considerations for CIMA members when handling complaints","description":"This episode of the FM podcast is the continuation of an occasional series on the show called Beyond the Code. That means taking a detailed look at part of the CIMA Code of Ethics. Xose Lumor, manager\u2013Advocacy and Professional Ethics, discusses details with Monique Samuel, associate manager\u2013Professional Conduct, on how members can properly handle official complaints and what they should know about the process if a complaint moves forward. Resources mentioned in this episode include: n  A downloadable ethics checklist. n  CIMA Member in Practice Rules. n  A summary page on CIMA\u2019s approach to potential sanctions. What you\u2019ll learn from this episode: \u00b7         An introduction of the topic and a refresher on the Beyond the Code series. \u00b7         Why members in practice should maintain communication with a client that has raised an official complaint. \u00b7         An explanation of resources, including an ethics checklist that can help members deal with ethical dilemmas. \u00b7         Samuel\u2019s summary of the process after an ethics complaint is referred to the Disciplinary Committee. \u00b7         A reminder that such complaints are rare. ","author_name":"Financial Management (FM) magazine","author_url":"http:\/\/fmmag.libsyn.com\/fmp","html":"