{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Guillermo Salazar - Streamlining Multifamily Maintenance with Virtual Solutions","description":"Key Takeaways Reduce maintenance costs and improve NOI by diagnosing issues remotely before dispatching technicians. Implement a remote triage system to avoid unnecessary truck rolls and accelerate response times. Focus virtual maintenance solutions on properties under 100 units that lack onsite staff. Allocate dedicated time slots for maintenance teams to conduct remote diagnostics efficiently. Don\u2019t ignore low-priority service tickets, they still drain time, money, and resources. Use trained virtual assistants with pre-built scripts and video tools to handle basic maintenance requests. Episode Timeline [0:00 \u2013 3:00] Introduction to Guillermo Salazar and the IrisCX platform. [3:01 \u2013 7:00] Guillermo\u2019s background in consulting and how he transitioned into real estate tech. [7:01 \u2013 11:00] Identifying inefficiencies in maintenance workflows. [11:01 \u2013 15:00] Remote diagnostics vs. traditional service methods. [15:01 \u2013 19:00] Targeting properties that benefit most from virtual maintenance. [19:01 \u2013 24:00] Real-life impact: IrisCX results from 5 properties and 315 units. [24:01 \u2013 28:00] Redefining service expectations with virtual triage. [28:01 \u2013 36:00] Final thoughts on the future of multifamily maintenance operations. Contact LinkedIn: Forrest Corral Company Website: LTL Investments ","author_name":"Insider Secrets Podcast: The Home of Passive Real Estate Investors by Mike Morawski","author_url":"https:\/\/mikemorawski.com\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/36697360\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/188740935"}