{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"The Connected AI Podcast: AI and customer support","description":"Intercom's Karen Church on how AI is a game-changer for customer support &amp;nbsp; In the latest episode we\u2019re talking to Karen Church, vice president for research and data science at Intercom. Karen talks to us about the tech unicorn\u2019s early embrace of Gen AI and how its agent Fin is radically changing customer support for the better &amp;nbsp; In addition, Charlie and Elaine discuss Open AI\u2019s latest travails, new funding for Perplexity, Klarna\u2019s roll-back on hiring humans, and trouble for Google\u2019s \u2018cash cow\u2019 as AI operators take on search. &amp;nbsp; The Connected AI Podcast. You won\u2019t want to miss it. &amp;nbsp; Listen here or wherever you usually pick up your podcasts. ","author_name":"The Business Post Connected Podcast","author_url":"https:\/\/sites.libsyn.com\/553567","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/36553120\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/188282870"}