{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"The AI Powering 5 Billion Customer Resolutions\u2014and the Future It\u2019s Creating for Service","description":"What does it take to power 5 billion customer resolutions a year\u2014with speed, empathy, and zero shortcuts? At Zendesk, AI plays a central role. It learns from massive data, follows clear rules, and helps teams make service feel more human. On this episode of The Modern Customer Podcast, I speak with Shashi Upadhyay, President of Products, Engineering, and AI at Zendesk, about how they\u2019re building AI that scales globally and enhances every human interaction it touches. \ud83c\udfa7 Listen in for:  \u25e6 Why AI needs guardrails, not guesswork  \u25e6 The \u201csmart intern\u201d approach to responsible AI  \u25e6 How Zendesk blends automation with emotional intelligence This is how great service gets smarter, faster and more human. Don\u2019t miss this short, smart conversation on AI that works. Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today\u2019s Customer. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here.  ","author_name":"The Modern Customer Podcast","author_url":"https:\/\/www.blakemichellemorgan.com\/the-modern-customer-podcast\/","html":"