{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Troy Ottmer: Does Your Business Need a Check-Up?","description":"When we don\u2019t feel well, we can take our temperature or go for a checkup. When our car is not performing right, we can check different gauges and look at various fluids and things. But is it possible for a dealer to perform checks on his\/her equipment business to determine if they\u2019ve got any operational problems? This month\u2019s guest, Troy Ottmer, has been diagnosing and treating operational issues at equipment dealerships for about 20 years, and his overall industry experience is twice that long. He\u2019s an expert worth talking to when it comes to helping dealers identify potential areas for improvement. When you speak with Troy, two things become apparent: (1) He\u2019s all about staying customer-centric \u2013 they should feel like you\u2019re always putting their best interest first. (2) He is also about simplicity. Processes don\u2019t have to be complicated to be effective.&amp;nbsp; Dealers need the occasional check-up \u2013 tune in to see what that looks like and what you should be looking for! &amp;nbsp; Connect with Troy: Ottmer Consulting LinkedIn &amp;nbsp; Connect with IEDA: Visit IEDA Group Website IEDA Events  Produced By: Social Chameleon ","author_name":"IEDA Podcast","author_url":"http:\/\/iedagroup.libsyn.com\/website","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/36103160\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/186917890"}