{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"186: What Your Client Journey Says About Your Business (And How to Improve It)","description":"Your client journey is happening every single day, whether you\u2019re thinking about it or not. It\u2019s shaping how clients see your business, trust your expertise, and talk about you when you\u2019re not in the room. And yet\u2014so many business owners focus on getting clients but don\u2019t put enough intention into keeping them engaged, excited, and coming back for more. So today, we\u2019re having a heart-to-heart about what your client journey really says about your business\u2014and how to refine it so every touchpoint feels intentional, seamless, and deeply supportive. \ud83c\udfa7 MENTIONED IN THIS EPISODE: The 5 key phases of a client journey (and how to optimize each one). Why a messy or unclear process might be repelling dream clients (without you realizing it). Simple shifts that will make your onboarding, delivery, and offboarding feel luxurious. How to create long-term client relationships\u2014so they keep coming back and refer you effortlessly. The biggest mistake business owners make after a project ends\u2014and what to do instead. If you\u2019re ready to create a client experience that builds trust, authority, and repeat business, this episode is for you. \ud83d\udd17 Hit play now and let\u2019s break it down together! YOUR RESOURCES Work 1:1 with Jessica Frigon: https:\/\/www.projectloveco.com\/services CEO Thrive Kit: https:\/\/projectloveco.myflodesk.com\/ceothrivekit   ","author_name":"At Home with Founders","author_url":"https:\/\/www.havenoaksco.com\/","html":"