{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"\ud83d\ude80 The Key to Customer Experience Success | Jason McLaurin on Business Transformation","description":"\ud83c\udf99\ufe0f Business Transformation Podcast: Mastering Customer Experience with Jason McLaurin \ud83c\udf99\ufe0f In this powerful and insightful episode, host Heath Gascoigne sits down with customer experience legend Jason McLaurin, who brings over 30 years of CX expertise, including 25 years as VP of Customer Experience at Cisco. \ud83c\udf0d Together, they uncover what makes for exceptional customer experience and how to make it a true competitive advantage. \ud83d\udca1 \ud83d\udd25 What You\u2019ll Learn in This Episode: \u2705 Why customer experience is the foundation of business success \u2705 The cause-and-effect relationship between leading and lagging indicators \u2705 3 often-overlooked CX pillars that most businesses miss: Culture, Tools, and Customer Focus \ud83c\udfaf \u2705 How execution, not just strategy, can set you apart from competitors \ud83c\udfc1 \u2705 The secret to balancing speed without sacrificing quality (avoiding technical debt) \u26a1 \u2705 Jason\u2019s 6-step formula for creating internal CX excellence \ud83d\udca1 Jason\u2019s 3 Key Takeaways from His CX Journey: With 30+ years of experience under his belt, Jason reflects on what he would do differently if he could go back and shares lessons that leaders in business transformation can\u2019t afford to miss. \ud83d\ude80 This episode is packed with actionable strategies for CX professionals, C-suite leaders, business architects, and anyone in business transformation. Whether you\u2019re planning a transformation or in the middle of one, Jason\u2019s insights will help you turn customer experience into a competitive weapon. \ud83d\udd25 \ud83c\udfa7 Listen, Subscribe &amp;amp; Share: \ud83c\udf10 Website: https:\/\/hoba.tech\/ \ud83c\udf99 Spotify: https:\/\/spoti.fi\/3aCMjAA \ud83c\udf4f Apple Podcasts: https:\/\/apple.co\/3aLaPzB Don\u2019t miss this engaging conversation with one of the most seasoned and respected names in customer experience. \ud83d\udcac Let us know your biggest CX takeaway in the comments! #CustomerExperience #BusinessTransformation #CXLeadership #ExecutionMatters #DigitalTransformation #Leadership #HOBA #CustomerSuccess ","author_name":"The Business Transformation Podcast","author_url":"https:\/\/hoba.tech\/podcast\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/35175515\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/184281965"}