{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"#502 - Rebuilding trust through design","description":"In a world where institutional trust is at an all-time low, how can organizations rebuild confidence through innovation? Ryann Foelker, a trailblazing design leader at American Family Insurance, shares how her strategic vision not only saved millions but also restored trust. Discover the power of narrative-driven design and why great designers can be found in places you wouldn't expect. \u2014----------------------------- Episode highlights: Breaking down institutional trust: Ryann explores how organizations can approach rebuilding trust with customers and employees alike, even when they\u2019re not directly at fault. The strategic transformation: Hear how Ryann led a groundbreaking initiative that consolidated claims processes, delivered tens of millions in savings, and positioned her company as a leader in efficiency and innovation. Claims adjusters as designers: Ryann found a team of amazing designers in a way she didn't expect but made perfect sense. After all, balancing empathy and business goals is the business of insurance. The power of storytelling in design: Learn why crafting a compelling narrative is the key to engaging stakeholders and gaining buy-in for big ideas. Failures that teach: Ryann opens up about a pivotal career lesson\u2014why defining your role clearly matters\u2014and how she turned a professional misstep into a stepping stone for success. Looking ahead to 2025: Explore Ryann\u2019s vision for using digital innovation to rebuild trust in institutions and her beta-tested trust and value metrics designed to guide strategic decisions. Whether you\u2019re a leader, a designer, or simply curious about transforming old-school industries, this episode is packed with actionable insights and inspiring stories. Don\u2019t miss the chance to connect with Ryann and learn from her journey! Ryann Foelker LinkedIn: https:\/\/www.linkedin.com\/in\/ryann-foelker-5827494\/ Emerson Taymor LinkedIn: https:\/\/www.linkedin.com\/in\/etaymor\/ &quot;Who Can You Trust?: How Technology Brought Us Together and Why It Might Drive Us Apart&quot; by Rachel Botsman:&amp;nbsp;  https:\/\/www.amazon.com\/Who-Can-You-Trust-Technology\/dp\/1541773675 InfoBeans:&amp;nbsp;https:\/\/infobeans.com ","author_name":"Fail Faster","author_url":"https:\/\/www.infobeans.com\/podcasts","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/34771350\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/34771350"}