{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Building a Customer-Obsessed Empire: Inside Helpt","description":" In this dynamic episode, Kevin Lancaster connects with Matthew Pincus and David Sohn, co-founders of Helpt, the game-changing service redefining customer experience for MSPs. Hear how a chance meeting on a softball field led to a bold venture focused on delivering extreme customer obsession and why they prioritize empathy and efficiency to stand out in a crowded market. They reveal how their human-centric approach, blended with cutting-edge AI, is reshaping support and driving MSP growth. With laughs, actionable advice, and industry-shifting insights, this is your backstage pass to the future of exceptional customer experience. Don\u2019t miss it\u2014your next big idea might start here! ","author_name":"The Channel CEO","author_url":"https:\/\/www.youtube.com\/channel\/UCQAgOa07oc3CN_IZpuS00wg\/featured","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/34232760\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/181831935"}