{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Treat Your Employees Like Customers (Ep. 160)","description":" https:\/\/www.youtube.com\/watch?v=OblkAEH8AXg In this episode, the Restauranttopia team explores how to attract, engage, and retain top talent by treating employees like valued customers. From creating a standout workplace culture to leveraging marketing strategies in recruitment, discover actionable tips and insights to build a loyal and motivated team in today\u2019s competitive labor market. Treating Employees like customers: Episode 160 Episode Highlights: Shifting Mindset: Treat your employees as you would customers\u2014market to and retain them effectively. Culture Matters: Employees value workplace culture and want to work where they feel supported and valued. Marketing to Talent: Highlight your business's strengths during interviews. Use targeted platforms (e.g., Indeed, Facebook) to attract the right candidates. Retention Strategies: Daily interactions ("table touches") to build relationships. Recognize achievements\u2014small gestures like quality uniforms or hats matter. Offer loyalty rewards and stay-on bonuses. Flexibility & Structure: Accommodate employees' work-life balance needs. Set clear expectations and deliver on promises. Autonomy & Growth: Empower employees to own their roles. Provide feedback and incorporate their ideas. Consistency in Leadership: Combine respect with approachability to build strong teams. Pro Tips: Recruiting: Spend strategically on platforms like Indeed and experiment with creative approaches like including job ads in to-go orders. Retention: Regularly ask employees what they enjoy or dislike about the job and make improvements. Scheduling: Use scheduling software to create flexibility while maintaining operational efficiency. Actionable Steps for Restaurateurs: Evaluate and improve your workplace culture\u2014ask your team for honest feedback. Update job ads to reflect your business's unique values and environment. Implement a recognition program to celebrate employee achievements. Invest in tools to streamline scheduling and improve flexibility for employees. Follow through on promises to build trust and loyalty within your team. ","author_name":"Restauranttopia: A Show for Local Independent Restaurants","author_url":"https:\/\/www.restauranttopia.com","html":"