{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"John Dinardo - Nordia - BPO In Canada And Beyond \ud83c\udde8\ud83c\udde6","description":"John Dinardo is the CEO and president of Nordia, a Canadian CX specialist with over 10,000 employees on the team. Nordia is the largest BPO in Canada. Peter Ryan and John are both based in Montreal, so this is a local Canadian edition. Bell Canada created Nordia back in 1999, but a quarter of a century on they are now looking at many new opportuntiies and areas of business.&amp;nbsp;John talked about expansion beyond Canada and also about the complexities of managing customer service processes in both English and French. https:\/\/www.linkedin.com\/in\/john-dinardo-nordia\/ https:\/\/www.fr.nordia.ca\/ &amp;nbsp; ","author_name":"CX Files","author_url":"http:\/\/cxfiles.libsyn.com\/cxfiles","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/33928472\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/181109027"}