{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Goodlife Fitness\u2019 Journey of Innovation, Flexibility, and Cutting-Edge Technology","description":"Picture a thriving company, GoodLife Fitness, grappling with outdated support systems that couldn\u2019t keep up with rising customer expectations. They faced long response times, frustrated clients, and a support team bogged down by inefficient processes. Realizing the urgent need for change, GoodLife Fitness partnered with Freshworks and utilized Freshservice, leveraging AWS\u2019s robust cloud infrastructure to embark on a transformative journey. Through close collaboration with their partners, GoodLife Fitness tackled their challenges head-on. How did they integrate cutting-edge technology, flexibility, and innovation to identify and overcome key pain points? What steps were crucial in transforming their service delivery, boosting employee satisfaction, and setting a new standard for excellence? Guest: David Flesh, Vice President of Product Marketing, Freshworks Guest Bio: https:\/\/www.ciotalknetwork.com\/contributor\/david-flesh\/ Guest: Robert Vermeersch, Manager of Help Desk Support, GoodLife Fitness Guest Bio: https:\/\/www.ciotalknetwork.com\/contributor\/robert-vermeersch\/ More on this Episode: https:\/\/www.ciotalknetwork.com\/goodlife-fitness-journey-of-innovation-flexibility-and-cutting-edge-technology\/ More on Innovation: https:\/\/www.ciotalknetwork.com\/topics\/innovation\/ Visit CIO Talk Network Website: https:\/\/www.ciotalknetwork.com\/ Subscribe to our Newsletter: https:\/\/www.ciotalknetwork.com\/subscribe\/ Nominate Guests or Sponsor: https:\/\/www.ciotalknetwork.com\/contact\/ ","author_name":"CIO Talk Network Podcast","author_url":"https:\/\/ciotalknetwork.com\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/33689377\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/194669795"}