{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"A Soaring Transformation","description":"Change is hard. And that\u2019s not the first time we\u2019ve said those words on this podcast. When it involves breaking through entrenched practices within a company, it can be especially difficult - but not impossible. With a little buy-in, some quick wins to demonstrate the possibilities, and some awareness to the importance of customer centricity, you can create a culture that views CX as a game-winning strategy. Host Sara Walker welcomes Talar Ozcanian, director of customer experience business aviation and helicopter aviation training at CAE, an aviation simulation and technology company, and winners of the digital transformation category at the 2024 US CX Awards, to discuss their digital transformation. Find a transcript for this episode on the show notes page: https:\/\/cxleaderpodcast.com\/a-soaring-transformation\/ Learn more about CAE on their website: https:\/\/www.cae.com\/ Listen to more episodes at https:\/\/cxleaderpodcast.com\/ Learn more about Walker at https:\/\/walkerinfo.com\/&amp;nbsp; ","author_name":"The CX Leader Podcast | A resource for customer experience leaders","author_url":"https:\/\/cxleaderpodcast.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/33614287\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/180357847"}