{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Shawn Bonnington: Augmenting Your Customer\u2019s Experience","description":"VizaLogix Augmented reality is an actual reality for construction equipment dealers today\u2013no big ARglasses required. This could be the disruptive service your business needs to differentiate yourself from buyers and rental customers. A software called TethrIT Now from VizaLogix uses your customer\u2019s cell phone (whether Apple or Android) to get immediate video access into a machine failure event, so your technician can either help your rental customer solve it remotely or know exactly what to bring for a field service call. Every interaction is recorded, timestamped, and archived. In this episode with VizaLogix Founder Shawn Bonnington, we also discover additional, highly-relevant applications for independent equipment dealers\u2013 including a built-in inspection system that facilitates regimented and recorded machine condition reviews for rental check-ins and check-outs. Better than a mere video or Facetime call, Bonnington explains, it\u2019s also an effective tool for assessing and verifying auction equipment you're looking at. You might even use the sequenced inspection feature for walking a long-distance buyer through machines they're evaluating on your lot. Find out the Cat dealer story behind VizaLogix, the partnership with well-known industry software maker Texada, and how Volvo Construction Equipment is now involved, too. &amp;nbsp; Connect with Shawn: LinkedIn &amp;nbsp; Connect with IEDA: Visit IEDA Group Website IEDA Events &amp;nbsp; Produced By: Social Chameleon ","author_name":"IEDA Podcast","author_url":"http:\/\/iedagroup.libsyn.com\/website","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/33055717\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/178021782"}