{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"The Harmonious Experience","description":"Listening to your customers is the \u201cwindow\u201d to knowing how well your organization is performing in its customer experience efforts. Whether it\u2019s an online support chat, a voice of the customer through employee program, or a CSAT survey, each of these touchpoints provide a metric to how your customers view your company. But HOW you create these listening opportunities matters, and keeping them consistent with your company\u2019s brand is important. Pat Gibbons welcomes Joe Chiew, senior manager of consumer insights and voice of the customer at The Guitar Center Company, for a discussion on creating consistent listening experiences. Find the transcript for this episode on the show notes page: https:\/\/cxleaderpodcast.com\/the-harmonious-experience\/ Learn more about Guitar Center at https:\/\/www.guitarcenter.com\/ Listen to more episodes at https:\/\/cxleaderpodcast.com\/ Learn more about Walker at https:\/\/walkerinfo.com\/&amp;nbsp; ","author_name":"The CX Leader Podcast | A resource for customer experience leaders","author_url":"https:\/\/cxleaderpodcast.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/32560757\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/176484317"}