{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Luke Powers: Stayin\u2019 Alive \u2013 The Customer Parts Predicament","description":"One fleet manager has estimated his company loses $112K every day a machine is down. If your customers had a theme song, it would be \u201cStayin' Alive,\u201d because their No. 1 priority is keeping their iron running. To do so, they need parts\u2013and fast. But besides speed, they also need an easier path to their dealer\u2019s expertise and an overall better buying experience. Luke Powers, founder and CEO of Gearflow, says contractors don\u2019t want to shop online for the parts they need\u2013they want and need the expertise of their local dealer, but they want faster access to you.  Listen in as he describes a more modern parts-procurement process that would give independent dealers a competitive advantage while becoming the equipment owner's go-to proactive parts partner. Amazon, eBay, and SmartEquip all have their place in the enormous parts universe, but there is no substitute for the knowledge and resources a dealer can provide. Discover how technology can better support your parts business, your team, and your customers\u2013and how providing a new level of service could create a stronger circle of equipment purchasing loyalty and increased share of wallet.    Connect with Luke: Blog Website Email: luke@gearflow.com   Visit IEDA Group Website IEDA Events   Produced By: Social Chameleon   ","author_name":"IEDA Podcast","author_url":"http:\/\/iedagroup.libsyn.com\/website","html":"