{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"#545: What it means to be customer-obsessed with Jill Pavlovich, Albertsons","description":"We are here in Nashville at Forrester CX Summit North America, and we\u2019ve been hearing a lot about what it takes to create and sustain a great customer experience.  And while there\u2019s good customer experience, there are things that set aside the brands that say they prioritize their customers, and there are those that are customer-obsessed.  Today we\u2019re going to talk about what it means to be customer-obsessed, and how to create great omnichannel customer experiences in retail.  To help me discuss this topic is someone who knows all about being customer-obsessed, I\u2019d like to welcome Jill Pavlovich, Senior Vice-President of Digital Shopping Experiences at Albertsons Companies, and recipient of the Customer-Obsessed Leadership Award at this year\u2019s Forrester CX Summit.  RESOURCES  Forrester website: https:\/\/www.forrester.com Access  Forrester's Generative AI Essential for CX Leaders Press Release:  Forrester's 2024 US Customer Experience Index: Brands' CX Quality Is At An All-Time Low  Connect with Greg Kihlstr\u00f6m on LinkedIn: https:\/\/www.linkedin.com\/in\/gregkihlstrom  Headed to MAICON 24 - the premier marketing and AI conference? Use our discount code AGILE150 for $150 off your registration code. Register here: http:\/\/tinyurl.com\/5jpwhycv  Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https:\/\/www.theagilebrand.show  Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https:\/\/www.agilebrandguide.com  The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https:\/\/www.teksystems.com\/versionnextnow  The Agile Brand is produced by Missing Link\u2014a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https:\/\/www.missinglink.company Learn more about your ad choices. Visit megaphone.fm\/adchoices ","author_name":"The Agile Brand with Greg Kihlstr\u00f6m\u00ae","author_url":"https:\/\/www.theagilebrand.show","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/32046497\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/174210432"}