{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Redesigning from Start to Finish","description":"Just like any other business process, customer experience programs can sometimes get a little stale or outdated. As CX leaders, it\u2019s our responsibility to pay attention to the customers\u2019 needs and expectations, and adjust accordingly. But sometimes it\u2019s best to take a step back and look at the entire customer journey and, if needed, redesign the journey from start to finish. Host Pat Gibbons welcomes Jaya Sudarshan, a customer experience manager for HP, the global technology company, for a discussion on building a differentiated experience from start to finish. Find the transcript on the show notes page: https:\/\/cxleaderpodcast.com\/redesigning-from-start-to-finish\/ Listen to more episodes at https:\/\/cxleaderpodcast.com\/ Learn more about Walker at https:\/\/walkerinfo.com\/&amp;nbsp; ","author_name":"The CX Leader Podcast | A resource for customer experience leaders","author_url":"https:\/\/cxleaderpodcast.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/30597478\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/170113093"}