{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Streamlining Benefits Admin: Real-World Wisdom from Industry Vet Maria Yao","description":"Overwhelmed by the accelerating pace of change in benefits administration? The latest episode of the bWise Podcast is a master class in optimizing operations. Listen in as industry heavyweight and bswift advisory council member Maria Yao distills 30+ years of frontline expertise. In this insightful interview, you\u2019ll uncover her three pillars of operational excellence \u2013 comprehensive training, rigorous documentation, and continuous simplification \u2013 and gain insights into fostering healthy team dynamics. Maria also offers a grounded perspective on leveraging automation and AI in HR tech while maintaining the critical human touch. Tune in for Maria\u2019s straight-shooting advice and elevate your operational capabilities.&amp;nbsp;&amp;nbsp; About Maria Yao&amp;nbsp; Maria Yao is a professional services executive and industry veteran with insights honed over a storied career leading global delivery operations at industry giants. Maria excels at driving profitability, building strong client partnerships, and fostering a winning culture among talented service delivery teams. Her expertise spans benefits administration, HR services, operations excellence, and leveraging technology.&amp;nbsp;&amp;nbsp; ","author_name":"bWise","author_url":"http:\/\/bswift.libsyn.com\/website","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/30462403\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/169445433"}