{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Don't Forget Your Invoice","description":"There are many companies today that have embraced customer experience as a key strategic practice, working hard to put the customer first. But there\u2019s often a part of the customer\u2019s journey that is overlooked: when it\u2019s time to pay the bill. Even in a recent episode, our host Pat Gibbons gave an example of a company dismissing customer feedback that identified invoicing as a pain point. So why do companies often adopt this mentality?&amp;nbsp; Host Pat Gibbons welcomes Philip R\u00fcrup, founder and CEO of troy, a customer experience focused collections company based in Germany, for a discussion on why CX professionals often overlook the payment process, and why it's worth their attention. Find a transcript on the show notes page: https:\/\/cxleaderpodcast.com\/dont-forget-your-invoice\/&amp;nbsp; Learn more about troy at https:\/\/www.troy-bleiben.com\/ Listen to more episodes at https:\/\/cxleaderpodcast.com\/ Learn more about Walker at https:\/\/walkerinfo.com\/&amp;nbsp; ","author_name":"The CX Leader Podcast | A resource for customer experience leaders","author_url":"https:\/\/cxleaderpodcast.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/30392348\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/169299463"}