{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Creating Your Customer Journey Map For More Personalized Sales {Featuring Julia Taylor}","description":"In this episode of the Whiskey and Work Podcast, Kelsey sits down with former military intelligence officer and CEO of the Geek Pack, Julia Taylor. They discuss the concept of the customer journey map and its significance in business, insights into understanding the customer journey and its various touch points, and examples of impactful customer experiences and how they can be applied in different business contexts. Sit back, relax and grab a pen and paper for this one \u2014 you\u2019re going to want to take some notes!&amp;nbsp;   What we\u2019re talking about\u2026 &amp;nbsp;   Julia's background in military intelligence and transition into entrepreneurship   Her inspiration for founding Geek Pack and her passion for empowering women in tech   Julia's unique approach to entrepreneurship as a digital nomad and lover of camping.   Introduction to the concept of the customer journey map and its significance in business.   Insights into understanding the customer journey and its various touch points.   Examples of impactful customer experiences and how they can be applied in different business contexts.   Discussion on personalized interactions, gift-giving, and effective communication in enhancing the customer journey   Applicability of customer journey mapping in coaching businesses   The importance of maintaining personalization and intimacy in coaching as businesses scale   Strategies for coaches to enhance client experiences and stand out in a competitive market   Julia's recommendations for implementing customer journey mapping in coaching practices   To learn more or connect with Julia, visit the links below!&amp;nbsp;       A {free} Tool or Two!&amp;nbsp; Did someone say free? Yup that\u2019s right. Kelsey\u2019s here to help with a few free tools to help launch your business and creative ideas! Click the links to start your journey.&amp;nbsp;   How To Plan Your Business   The Coaches Pricing Calculator&amp;nbsp;   The Coaches Workshop: A \u201cFramework\u201d fFor How To Be An Exceptional Coach &amp;amp; Create Consistent Monthly Income   &amp;nbsp; Links Mentioned &amp;nbsp; Julia Taylor\u2019s Website Julia Taylor\u2019s Instagram Kelsey Murphy\u2019s Website&amp;nbsp; Kelsey Murphy\u2019s Instagram &amp;nbsp; ","author_name":"Whiskey &amp; Work Podcast","author_url":"http:\/\/whiskeyandwork.libsyn.com\/website","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/30220323\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/30220323"}