{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Ep 157: The Customer Experience","description":"Today\u2019s episode features a familiar voice. To kick off Season 4 we\u2019ve brought back the annual favorite - Steve Barkhouse, owner of Amsted Design|Build. This year we\u2019re treating you to his company\u2019s step by step process for delivering the ultimate customer experience during a custom home building or renovation project. If you\u2019ve been struggling as the industry has shifted from the ease of the pandemic building boom to what it is today - this is an in-depth look at what\u2019s working and why it works. &amp;nbsp; Show highlights include: &amp;nbsp;   2:00&amp;nbsp; What\u2019s happened in the last year?   3:00 Homebuilders and remodelers are no longer order takers   4:05 Shifts in the permit market   6:10 Defining the client experience plan   11:00 How did you design the experience?   12:55 The first real touch   16:33 The In Home Consultation   22:45 A modest investment of time and professionalism   25:22 Diving into development   27:00 Presenting to the client and design agreement   29:37 Helping clients understand budget in the current economic climate   35:15 Having fun and signing the contract   36:48 Handoff process   39:30 Discovery After Demolition   41:30 Trusted advisors and solid teamwork   44:10 Electrical walk throughs are important   44:50 Critical 10 - the last ten percent   47:10 Completion date, payment, and celebration meeting   53:50 How to connect and what\u2019s coming up next?        You can learn more about Steve at https:\/\/www.amsted.ca\/. &amp;nbsp; Social media: LinkedIn - https:\/\/www.linkedin.com\/in\/stevebarkhouse\/?originalSubdomain=ca    Or hit us through our Contact Page at https:\/\/buildernuggets.com and we\u2019ll make a personal introduction.&amp;nbsp;&amp;nbsp;   To get the most out of this podcast, head over to https:\/\/buildernuggets.com and join our active community of like-minded builders and remodelers. &amp;nbsp; ","author_name":"The Builder Nuggets Podcast","author_url":"https:\/\/www.buildernuggets.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/29273823\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/4bb9dd\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/165638713"}