{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Creating Respectful Work Cultures Through Coaching Abrasive Leaders with Catherine Mattice","description":"About Catherine Mattice: Catherine founded Civility Partners in 2008 as a result of working in a toxic environment and has since served a huge array of clients with consulting, training and coaching services. She\u2019s written three books, one of which Ken Blanchard called, \u201cthe most comprehensive and valuable handbook on the topic\u201d of workplace bullying. Catherine\u2019s also been cited in such media outlets as Forbes.com, Inc Magazine, Entrepreneur, and USA Today, and appeared as a guest on such venues as NPR and CNN. Catherine is active in the International Association for Workplace Bullying & Harassment (IAWBH) and one of the four founding members of the National Workplace Bullying Coalition, a nonprofit organization focused on ending workplace bullying. She has a Bachelor\u2019s and Master\u2019s in Communication and taught communication courses at the college level for ten years. In this episode, Jordan and Catherine discuss: The part that the organization plays in abrasive cultures The paradox of a respectful culture  Overcoming one\u2019s own abrasiveness  The cost of having an unhealthy culture  Key Takeaways: The organization plays a much bigger role than they're often given credit for. In many cases, an organization has an abrasive leader because the organization has allowed it to happen or they don't have the right policies and procedures in place to keep it from happening. The goal with creating a respectful culture is creating a psychologically safe environment. This doesn\u2019t mean that we promote or empower a culture of victimhood because victimhood in itself is a bullying tactic. People should be allowed to show up as authentic while also making them feel safe.  A big piece of being able to overcome abrasive behavior is acknowledging that you\u2019re imperfect, you make mistakes, and that you can learn from these mistakes. Telling others that you have a tendency to say things the wrong way but you\u2019re working on it would be a huge boost in morale for people that you lead.  If people feel scared, they are more likely to make mistakes and in some workplace environments, mistakes can be riskier or could mean accidental physical harm. That\u2019s why it\u2019s important, in all environments, to create a culture of psychological safety.  \u201cA lot of times what the clients are essentially saying is \u2018I'm learning that mistakes are okay, that we can learn from them. It's okay to be human.\u2019\u201d \u2014  Catherine Mattice Get your own electronic copy of \u201cHow To Coach Abrasive Leaders\u201d ebook for free by clicking on this link: https:\/\/civilitypartners.com\/how-to-coach-abrasive-leaders\/    FREE Resources For Developing A Healthy Workplace Culture: https:\/\/civilitypartners.com\/free-resources\/    Connect with Catherine Mattice:   Website: https:\/\/civilitypartners.com\/  Email: info@civilitypartners.com  LinkedIn: https:\/\/www.linkedin.com\/in\/catherinemattice\/  Facebook: https:\/\/www.facebook.com\/CivilityPartners\/  Twitter : https:\/\/twitter.com\/CivilityCP  Instagram: https:\/\/www.instagram.com\/civilitypartners\/    Connect with Jordan:  For executives wanting a complimentary executive coaching conversation: jordan@jordangoldrich.com  Website: www.workplacewarriorinc.com Twitter: https:\/\/twitter.com\/jordangoldrich1 Facebook: https:\/\/www.facebook.com\/jordan.goldrich Instagram: https:\/\/www.instagram.com\/jordangoldrich\/ LinkedIn: https:\/\/www.linkedin.com\/in\/jgoldrich\/ ","author_name":"Workplace Warrior\u00ae","author_url":"https:\/\/www.workplacewarriorinc.com\/workplace-warrior-podcast","html":"