{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Designing a Fabulous Client Experience","description":"We're continuing on the adventure of creating a fabulous client experience that aligns with your business and where you're heading, and today we're focusing on the design phase. &amp;nbsp; &amp;nbsp; We dive into:  Auditing the stages of your current client experience Clear roles and expectations Capturing the experience Off-boarding being as important as the other phases Action items to lean into what can be possible  &amp;nbsp; For more detailed shownotes and full transcript of the episode, click here: https:\/\/theartisans.com.au\/podcast\/episode-124\/ ","author_name":"Take Control With Nicole","author_url":"https:\/\/www.theartisans.com.au","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/27369891\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/155451957"}