{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Alain Negueloua Shares His Secrets for Consistent 5-Star Reviews at Bardessono Hotel & Spa of Remington Hospitality","description":"If you want to learn the inside scoop from a General Manager of a highly rated hotel as to what it actually takes to help a hotel\u2019s team inspire consistent Five Star Reviews from guests, this is the podcast for you! The Bardessono Hotel and Spa in Yountville, California, managed by Remington Hospitality, boasts a stellar 5 out of 5 Stars on Tripadvisor and Google, 9.1 out of 10 on Booking.com and 9.6 out of 10 on Expedia, not to mention some stunning ratings from travel guides and international publications. I had the pleasure of chatting with Alain Negueloua, the Vice President and General Manager of the Bardessono, to find out what kind of magic he and his team are doing to inspire such consistently enthusiastic reviews. If you care about revenue optimization, culture, and attracting and retaining great guests and great employees, increasing profit and customer lifetime value, please listen and share this episode of Get Great Guest Reviews with your associates. As a hotelier who led my previous hotel collection to the highest guest review scores in the world, a 96.1% GRI, Global Review Index from Review Pro, I am passionate about learning about the daily habits of high-rated hotels and what habits they have in common. SPOILER ALERT! While each General Manager and Hospitality Leader has a different way of describing what they do, there are core habits that highly rated hoteliers all share! Even better, you can apply these habits and philosophies to your daily work life, and you, too, will enjoy similar rewards. These proven principles will work in any category of hotel, restaurant, or attraction and in any service industry business where it is beneficial and vital to have returning customers and enthusiastic referrals, recommendations, and online reviews. Here\u2019s a quick overview of our discussion topics. For the Full Show Notes visit adelegutman.com\/getgreatguestreviews  The elevating impact of an entrepreneurial spirit How experiencing excellence inspires more excellence in a community How to Stand Out from the Competition How to Build Trust Stories of the Power of Taking Action on Feedback The importance of collaborating with your team to solve problems Making Innovative Problem Solving a Daily Habit The Importance of Sharing the WHY. Hiring the right people and implementing standards. Clearly communicating standards and expectations The importance of listening to feedback. Relentless, constant, gentle pressure delivers a great guest experience. The importance of paying attention to the little things. The value of cross-training teams. How a stellar online reputation can help you stand apart. How stellar online reviews can give a competitive advantage. How stellar reviews help attract and retain employees. Books we discussed: Setting the Table by Danny Meyer Built to Last by Jim Collins Good to Great by Jim Collins Become a Hospitality Star Maker! If you want to learn more about making every guest and valued team member feel cared for, appreciated, and respected? Keep tuned into this conversation and subscribe to Get Great Guest Reviews! I hope you enjoy and benefit from this episode! Thank you so much to my guest Alain Negueloua Vice President and General Manager of The Bardessono Hotel and Spa in Yountville, California, managed by Remington Hospitality: https:\/\/www.bardessono.com\/  If you would like some help implementing these ideas, it would be my pleasure to make the process easy for you. Please set up a time for us to chat on Calendly: https:\/\/calendly.com\/adele-gutman\/15min Website: https:\/\/www.adelegutman.com\/ LinkedIn: https:\/\/www.linkedin.com\/in\/adelegutman\/ Adele\u2019s Speaker Sheet: https:\/\/www.adelegutman.com\/AdelesSpeakersSheet\/ Twitter: @AdeleGutman YouTube: https:\/\/www.youtube.com\/GetGreatGuestReviewswithAdeleGutman Apple Podcasts: https:\/\/podcasts.apple.com\/us\/podcast\/get-great-guest-reviews\/id1607713697 Google Podcasts: https:\/\/podcasts.google.com\/feed\/aHR0cHM6Ly9mZWVkcy5saWJzeW4uY29tLzM3NzIxMy9yc3M?sa=X&ved=0CAMQ4aUDahcKEwiYyoi9gqH4AhUAAAAAHQAAAAAQAQ&hl=en Spotify: https:\/\/open.spotify.com\/show\/7AAgxomCdTCWue20ru3QWs Thank you for listening! Have a great week, and keep reaching for the stars! \u2b50\u2b50\u2b50\u2b50\u2b50 Adele ","author_name":"Get Great Guest Reviews","author_url":"https:\/\/adelegutman.com","html":"