{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Episode #254 - I\u2019ve Learnt To Support My Staff, Even If They\u2019re Leaving The Company - with Mike Dunn","description":"Today I had the pleasure to interview Mike Dunn on ScaleUp Radio. Mike founded the Excel TM group and they're a telemarketing company in the construction sector. I love that they have specialised down into a niche and you'll hear some of the ways that that brings them a competitive advantage over general telemarketing companies. I'd really like you to listen to this episode. Mike's very open and honest about some of the things that didn't go too well as well as some of the things that went well. He's had the situation where they did scale up to 22 people and then they had to drop back and regroup if you like and then and then go again. There's a lot of powerful messages in how he talks about this and definitely worth listening to.  I love his answer to my question around what legacy do you want to leave I think and I recommend you listen out for this.  So some great conversation, quite a lot of it around the people side of things, but listen out for some of the lessons around the cash side of scaling his business and the lessons that he's learned  So I won't spoil it any more, let\u2019s go straight across and listen to Mike for the rest of his story.   Mike can be found here: linkedin.com\/in\/mike-dunn-b3033358 https:\/\/www.exceltmgroup.com\/ mike@exceltmgroup.com 07946 767634 https:\/\/www.instagram.com\/mike.dunn_\/   Resources: Taking Care of Business by Paul Cheetham-Karcz - https:\/\/www.waterstones.com\/book\/taking-care-of-business\/paul-cheetham-karcz\/9781912587193 Taking Care of Business Podcast - https:\/\/www.sedulo.co.uk\/podcasts\/taking-care-of-business\/ Deep Work by Cal Newport - https:\/\/www.waterstones.com\/book\/deep-work\/cal-newport\/9780349411903 How To Win Friends and Influence People by Dale Carnegie - https:\/\/www.waterstones.com\/book\/how-to-win-friends-and-influence-people\/dale-carnegie\/9780091906818 Diary of a CEO - https:\/\/stevenbartlett.com\/the-diary-of-a-ceo-podcast\/ The Secret Leaders Podcast - https:\/\/www.secretleaders.com\/episodes Startup Podcast - https:\/\/gimletmedia.com\/shows\/startup MyCoach - https:\/\/mycoachapp.io\/ Instagram - https:\/\/www.instagram.com\/   Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for.   If you would like to be a guest on ScaleUp Radio, please click here: https:\/\/bizsmarts.co.uk\/scaleupradio\/apply   You can get in touch with Kevin here: kevin@biz-smart.co.uk   Kevin's Latest Book Is Available!    Drawing on BizSmart\u2019s own research and experiences of working with hundreds of owner-managers, Kevin Brentexplores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up.    More on the Book HERE - https:\/\/www.esusgroup.co.uk\/   ","author_name":"ScaleUp Radio","author_url":"http:\/\/scaleupradio.libsyn.com\/website","html":"