{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Ep 76 | A Passionate Debate Between Two CX Experts","description":"Price changes and churn threats occur throughout the customer journey. How your organization handles them determines how your customers will react: either positively or negatively. Do they stick with you and buy now? Or go elsewhere without a word? It\u2019s up to you.&amp;nbsp; This friendly debate between two passionate CX experts \u2013 Zilliant Sr. Director of Alliances, North America Karl Helfner and industry expert Frank Borovsky \u2013 is a must-listen for commercial leaders looking to enhance the customer experience. Hear how pricing and sales leaders can team with their CX counterparts to improve customer attitudes and behavior with real-time pricing optimization and revenue operations and intelligence.&amp;nbsp;&amp;nbsp; Listen to Frank Borovsky\u2019s other appearance on B2B Reimagined:  Episode 69 Read Frank\u2019s CX-focused blog series on Zilliant\u2019s site:  Critical Calculations for Customer Experience in 2023 &amp;nbsp; www.zilliant.com&amp;nbsp; &amp;nbsp; ","author_name":"B2B Reimagined","author_url":"https:\/\/zilliant.com\/podcasts","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/26794059\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/26794059"}