{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"129 Ashley Reichheld &amp; Amelia Dunlop - The Four Factors of Trust","description":"Ashley Reichheld &amp;amp; Amelia Dunlop are both passionate leaders within Deloitte Digital. Ashley works as a Principal and Customer &amp;amp; Marketing practice leader, while Amelia is the Chief Experience Officer. Their research is codified in the new book, The Four Factors of Trust : How Organizations Can Earn Lifelong Loyalty , where they offer practical guidance to measure and build trust in the relationships that matter most by cultivating humanity, capability, transparency and reliability. Join Aviv Shahar as he engages in a meaningful discussion with Ashley Reichheld &amp;amp; Amelia Dunlop centered on trust, humanity, purpose, and meaning.  00:30 \u2013 Aviv introduces today\u2019s guests, Ashley Reichheld &amp;amp; Amelia Dunlop, who reflect on today\u2019s topic: The Four Factors of Trust 02:56 \u2013 Key learnings Ashley &amp;amp; Amelia would pass along to the younger generation as they begin to shape their careers 04:49 \u2013 What younger workers think about trust and empathy 06:26 \u2013 Defining and measuring \u2018humanity\u2019 and how it relates to trust 09:42 \u2013 What it occurring with Generation Z 13:27 \u2013 How leaders can cultivate an environment of trust 16:29 \u2013 Why trust is critical across multiple institutions 17:34 \u2013 Reclaiming our humanity 19:54 \u2013 Ashley &amp;amp; Amelia share early influences on their careers 21:18 \u2013 The gender imbalance &amp;amp; sustainability 24:38 \u2013 Advice Ashley &amp;amp; Amelia give to young women entering the workforce 30:58 \u2013 Ashley &amp;amp; Amelia speculate on the future and necessary systemic changes 33:31 \u2013 Purpose, Meaning, and Trust 37:07 \u2013 Final thoughts from Ashley &amp;amp; Amelia   FULL SHOW NOTES: https:\/\/www.avivconsulting.com\/cnf129 ","author_name":"Create New Futures | How Leaders Produce Breakthroughs and Transform the World through Conversation","author_url":"http:\/\/www.avivconsulting.com\/podcast","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/25618536\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/33497b\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/144399135"}