{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Building Hospitality and Authenticity in the Family Business - Jelani & Danielle Jackson (Richie\u2019s Chicken & Soul)","description":"Danielle and Jelani Jackson are owners and operators of Richie\u2019s Chicken & Soul, a fast-casual soul-food restaurant based in the Cincinnati, Ohio, area. Danielle\u2019s family originally started Richie\u2019s in 1986, and she and Jelani joined the business in 2015 to understand the ropes of owning and growing a restaurant.   In their conversation with Joe Quattrone, Jelani and Danielle share how they\u2019ve evolved Richie\u2019s over the last seven years, and what \u201cRichie\u2019s 2.0\u201d looks like. They emphasize hospitality and authenticity both in-store and on their social media channels, and aim to create a memorable brand experience as well as delicious soul food. Above all, what makes Richie\u2019s stand out, Danielle says, is their focus on their people and building an environment where people feel safe, supported, inspired to work hard, and are happy to be there.    In-flight topics: Owning and operating a family business vs. a funded startup Learning curves from corporate to small business Supporting your team as humans Building hospitality in person and online  Incorporating your values into your business \u2026and more!   Connect with Jelani and Danielle: Richie\u2019s Chicken & Soul website: https:\/\/www.richieschicken.com\/  Jelani on LinkedIn: https:\/\/www.linkedin.com\/in\/jelani-jackson-6b534013\/  Richie\u2019s Chicken & Soul Instagram: https:\/\/www.instagram.com\/richieschicken\/    ","author_name":"Building While Flying","author_url":"http:\/\/buildingwhileflying.libsyn.com\/website","html":"