{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Communication + Confidence for Manufacturing Managers: Speaking Up Clearly to Build Credibility and Stronger Team Alignment with Tracy Hooper #75","description":"Welcome to Manufacturing Greatness with Trevor Blondeel, where we work with organizations to manufacture greatness by leveraging resources you already have to achieve greater retention, productivity, and profits. To learn more, visit www.manufacturinggreatness.com and click here to subscribe to Trevor\u2019s monthly newsletter. Now, let\u2019s jump in! In this episode of Mindfulness Manufacturing, Tracy Hooper \u2014 founder of The Confidence Project and author of The Now Hello \u2014 joins the conversation to share practical tools for Operations Managers, Production Managers, Manufacturing Managers, and Shift Supervisors who want to communicate with clarity and lead with confidence. Tracy breaks down simple, real-world strategies \u2014 from eye contact to starting and ending conversations on the floor \u2014 that strengthen leadership presence, improve communication skills, and build trust with your team. We also talk about how confidence directly impacts culture, engagement, and how leaders show up during everyday interactions on the shop floor. 1:36 \u2013 Confidence isn\u2019t something you\u2019re born with. It can be learned from practicing and taking action 3:15 \u2013 Complimenting someone is a great way to kickstart a positive conversation\u2014but make sure it\u2019s an authentic compliment 6:00 \u2013 \u201cHow\u201d and \u201cwhat\u201d are great magic words for starting a open-ended conversation with confidence, but avoid starting with \u201cwhy\u201d because it can make others feel defensive 9:00 \u2013 If you\u2019re always talking and never listening, you\u2019ll never really learn anything 10:06 \u2013 Use the three-sentence rule - saying three sentences, then pausing to let the other person speak or respond 11:15 \u2013 Pay attention to body language, too! 15:00 \u2013 Even introverted leaders can become confident speakers, especially if they practice first with people they respect and trust 16:30 \u2013 To speak with confidence, you always have to learn how to let others speak 17:20 \u2013 When giving difficult feedback, \u201cI\u201d statements can help you have a productive conversation without making the other person feel defensive 19:30 \u2013 There is power in being brief 23:00 \u2013 If you only have a few minutes for a conversation, be a timeframe and be direct by asking to-the-point questions 29:00 \u2013 Always look the other person in the eyes when having a conversation to make them feel valued and acknowledged Connect with Tracy Hooper The Confidence Project Email Buy The Now Hello ","author_name":"Manufacturing Greatness | Productivity | Retention | Profits | Continuous Improvement | Safety | Workforce Development | Labor Challenges | Skills Gaps | Industry 4.0","author_url":"https:\/\/manufacturinggreatness.com","html":"