{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"What I Know: You MUST Do the Customer Math","description":"Doing customer math rallies your team not only to ask, \u201cDid we earn more customers than we lost?\u201d But it pushes everybody to care about the why. Find out why in this video. ","author_name":"The Chief Customer Officer Human Duct Tape Show","author_url":"http:\/\/customerbliss.com\/podcast","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/24101193\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/1a97bb\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/130515833"}