{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Please Look at Me!  (Thoughts on customer service at the coffee shop.)","description":"When I walk through the doors of a local coffee shop - or any retail store, for that matter - I do not expect immediate service.&amp;nbsp; I get it, people are busy, and it's hard to find a busier atmosphere than a coffee shop from 7:00am - 9:00am. However, I've noticed a recurring phenomenon where I feel completely invisible as a customer patiently waiting for help, and that doesn't make sense to me. In this episode, I share some thoughts on my recent (and ongoing) experience with what I consider a very-easy-to-fix customer service issue. ","author_name":"On My Drive Home","author_url":"https:\/\/onmydrivehome.com\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/24027864\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/24027864"}