{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"#27: Difficult Questions","description":"This is Chapter 25 in the book 'Walking Tour Guiding - the ultimate handbook'. Difficult questions come up in all customer service scenarios.&amp;nbsp; It is a tough topic, but a good guide is able to remove their emotion and understand why the person is asking the question.&amp;nbsp; That will help answer a difficult question appropriately. Get your copy of 'Walking Tour Guiding - the ultimate handbook' by Dawn Denton on Amazon or contact Dawn directly for online and in-person courses on: dawn@dawnadenton.com ","author_name":"Destination Dawn","author_url":"http:\/\/destinationdawn.libsyn.com\/website","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/23845922\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/23845922"}