{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Building the Quality Army","description":"In Episode 1, quality for products and services was defined as &quot;Presence of desired features and the degree of excellence of those features.&quot; How do we develop the capability of the team &amp;nbsp;so that our company delivers the quality that makes us the first choice of our customers? Key Points in this episode: \u2022Customers have choices and not just between you and competitors who sell the same things \u2022Customer expectations are constantly increasing \u2022Competitors can buy the same things as you \u2022If you have an advantage, it will be in your people's performance \u2022Everyone has to know what is known \u2022Excellence has to be cultivated \u2022There's no end to the quality journey ","author_name":"Way of the Quality Warrior","author_url":"https:\/\/sites.libsyn.com\/415508","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/23538821\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/151189776"}