{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Ep. 87: Horst Schulze on How To Deal With A Customer Complaint","description":"In this episode, we revisit David's interview with Horst Schulze, Founding Member and Former President and COO of The Ritz Carlton Hotel Company, Founder of The Capella Hotel Group, Expert in Residence at Arch + Tower, and author, where they discuss how to deal with a customer complaint. Show Notes: http:\/\/trustedleadershow.com Buy David's NEWEST Book &quot;Trusted Leader&quot;: https:\/\/amzn.to\/3luyqf1              ","author_name":"The Trusted Leader Show","author_url":"http:\/\/trustedleadershow.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/23464649\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/c8102e\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/23464649"}