{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Be Deliberate With Your CX: Create Excellence and Know What the Customer Wants","description":"While I\u2019m on vacation, I want to replay this podcast and leave you with a few valuable gems from Horst Schulze to inspire us in the new year. Horst is the founder and former CEO of the Capella Hotel Group,&amp;nbsp; Co-founder &amp;amp; Former COO of The Ritz-Carlton Hotel Co.&amp;nbsp;and author of&amp;nbsp;Excellence Wins. He is currently serving as the expert in residence at Arch + Tower, a boutique, organizational strategy consulting firm specializing in customer and employee experience. ","author_name":"The Chief Customer Officer Human Duct Tape Show","author_url":"http:\/\/customerbliss.com\/podcast","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/21781520\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/1a97bb\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/119341571"}