{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"#206: Customer Journey Management as Change Management with Erin Zentz, AARP","description":"Today we\u2019re going to talk about customer journey management and its relationship to change management. To help me discuss this topic, I\u2019d like to welcome Erin Zentz, Director of Experience Design, AARP Learn more about your ad choices. Visit megaphone.fm\/adchoices ","author_name":"The Agile Brand with Greg Kihlstr\u00f6m\u00ae","author_url":"https:\/\/www.theagilebrand.show","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/21377366\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/174215217"}