{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"why their service time is down 63% in 5 months","description":"You already know the answer: the data. Aaron Bickle, CEO, and Brian Ogle, COO, share what service performance metrics they're tracking...AND how they've used these metrics to re-shape their culture. Beast mode. ","author_name":"b atomic airwaves","author_url":"http:\/\/batomicairwaves.libsyn.com\/website","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/18770390\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/101164844"}