{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Keith Hitchcock - Breakfast With a Side of Loyalty","description":"In 1993, Keith moved his family to Lethbridge to start a new adventure; owning and operating the local Humpty\u2019s Family Restaurant. Years later, Keith and his family are still providing customers with excellent food and exceptional service. Last March, COVID-19 forced them, like many businesses, to adapt. A shift in their marketing allowed them to continue playing an important role (while different) within the community.&amp;nbsp;Join us as Keith shares how him and his family faced COVID-19 head-on and explore the factors that are helping them get through this turbulent past year.&amp;nbsp;Key Highlights in this Podcast  Keith shares his thoughts on what it\u2019s like to own a true family run business (3:10) How COVID-19 impacted Keith and his family\u2019s business (4:00) How a shift in marketing impacted the business (5:14) Customer loyalty is attributed to great staff and personal relationships (7:24) What it takes to keep skilled staff in a high-turnover industry (10:17) Keith and his wife share different traits that make them work well as a team (11:30) What the future holds for the family business (13:16) Keith\u2019s experience with minor hockey (14:57) How skills gained during hockey have helped Keith in the restaurant industry (16:54) 18:09 Random Rapid Fire Response  Book Recommendation: They Call Me Coach by John Wooden https:\/\/www.facebook.com\/LethbridgeHumptys\/&amp;nbsp; ","author_name":"Owners Circle","author_url":"https:\/\/www.ownerscircle.ca\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/18609191\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/18609191"}