{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Charlotte Purvis Podcast","description":"&amp;nbsp; Charlotte Purvis is a consultant, trainer, coach, speaker and author of the new book THE CUSTOMER SERVICE FORMULA - How to communicate with your customers and boost your customer service brand. Charlotte describes part of her process as the Three Fs - FRIENDLY + FORMAL + FOCUSED. It's simple, yet profound and Charlotte goes into detail how this simple formula can change your customer service brand! Listen Now! &amp;nbsp; ","author_name":"SuccessCast with Scott Deming","author_url":"http:\/\/successcast.libsyn.com\/webpage","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/18138347\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/97181864"}